COVID-19 UPDATE – NOTICE TO OUR PATIENTS

We appreciate the trust you place in us and want to keep you informed about how we are addressing the COVID-19 situation. We are closely monitoring events in our local community and continuously updating our policies and protocols as a result of new information.

We are committed to the health and welfare of our patients and staff members. We are doing everything we can to support both during these difficult times. Given the potential spread of the COVID-19 virus, we are continuing to limit face-to-face interactions between patients and staff members at our office; however, we will slowly begin to resume seeing patients in the coming weeks. In the meantime, our office is open daily to address all of your needs (medication refills, specialist referrals, questions, etc.) via telephone visits.

TELEPHONE VIRTUAL OFFICE VISITS

We want to assure you that our physicians and staff are ready to help with your healthcare needs. For your safety and convenience, we are still offering telephone visits to all of our patients. If you need to make an appointment or have an issue you need to discuss with your doctor, we encourage you to contact our office to schedule a telephone visit.

As your healthcare provider, we are aware that with the COVID-19 infection, patients with immunocompromised states or with underlying medical problems like high blood pressure, heart problems, diabetes, are more likely to develop serious illness. While social distancing and other measures to prevent infection are of utmost importance, it is equally important to remain healthy and keep your pre-existing medical conditions well controlled. You can do this by continuing regular follow-ups with your primary care doctor. We will continue to offer telephone visits to our patients to make sure that your healthcare remains uninterrupted. Please contact our office to schedule a telephone visit for routine follow-up care.

WHAT’S AHEAD FOR US?

We are closely monitoring the COVID-19 situation and will continue to evaluate our processes over the next few weeks. Our goal is to safely resume full clinic operations while protecting patients and staff members. Listed below are the three phases in which we plan to gradually re-open our office:

Phases

We are committed to caring for each of our patients and staff in a safe and supportive manner, so rest assured that we will continue to expand and enhance our services in a responsible way.

ANNUAL WELLNESS EXAMS / PHYSICALS

Beginning on May 26th, our office will slowly re-open for face-to-face visits. During this first phase of our re-opening plan, we will be accepting the Annual Wellness Exams / Physicals ONLY. Priority will be given to those patients with previously scheduled appointments that were canceled as a result of the COVID-19 outbreak (March 2020 – May 2020). We will not be handling any routine follow-up visits or urgent care issues face-to-face in our office during this first phase.

FOLLOW-UP VISITS AND URGENT CARE ISSUES

Beginning on June 15th, our office will resume face-to-face visits for follow-up and urgent care issues. As stated above, we are still available for telephone visits in the meantime.

SAFETY MEASURES WE ARE TAKING

We are strictly following the guidelines set forth by the CDC and public health officials to assure the safety of our patients and staff members. We feel confident in our ability to resume seeing patients in a safe environment.

What we are doing to protect you at your next office visit:

  • Following a strict regime of disinfection throughout the clinic using medical-grade disinfectants, UV Germicidal Lamps, and air filtering purifiers. We have also recently installed the Halo LED Air Purification System to all of our heating and air units to reduce airborne and surface contaminants throughout our office.
  • Pre-screening our staff members for COVID-19 at the beginning of each day and not allowing anyone to work that has a fever or signs/symptoms of the virus.
  • Pre-screening all patients for COVID-19 that enter our office.
  • Limiting the number of patients we see on a daily basis so proper disinfecting procedures and social distancing can be maintained.
  • Touch-free hand sanitizer stations have been installed for your use.
  • Pre-screening all patients that contact our office to schedule an appointment.
  • Any patients with COVID-19 related symptoms will not be seen in our office.  Any symptomatic patients will be asked to schedule a telephone visit with their doctor immediately to discuss symptoms, testing, and treatment.
  • COVID-19 educational information and infection-control practices are posted throughout our office.
  • COVID-19 informational packets are available and offered to patients at each office visit.  If you do not have an upcoming appointment but would like to request a packet of information, please contact our office and we will be happy to mail one to you.
  • To facilitate contactless visits and ease of payment at your visit, we encourage you to pay your co-pay, deductible amount, or other billing amounts due when we call to confirm your appointment (one to two days prior to your visit).

Although we are taking these additional steps to protect you, it is not foolproof. We need your assistance as well with maintaining a safe and healthy environment.

Patient requirements when visiting our office:

  • All patients must wear a mask at all times when in our office (Texas Medical Board ruling effective May 1st). Due to limited personal protective supplies, we would greatly appreciate it if you could bring your own mask with you to your appointment. If you do not have one, we can provide a disposable mask to you upon entry.
  • All patients must undergo a pre-screening process upon arrival to our office that includes taking your temperature and completing a brief health questionnaire.
  • Since we are trying to limit the number of guests at our office, we ask that you come to your appointment alone and not bring any family members or guests (unless you require assistance).
  • If you require someone to drive you to and from your appointment, please ask your companion to wait in the car during your appointment.  This limits exposure to our other patients and staff members.
  • If you are experiencing any COVID-19 related symptoms (fever, cough, shortness of breath, etc) please do not come to our office! Simply call our office and we will arrange for your doctor to speak to you directly on the telephone about your symptoms, testing, and treatment if necessary.

Thank you for your continued trust and loyalty as we work together to resume daily operations at Frisco Primary Care!